neorealm Terms of Service

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Welcome to neorealm. The following Terms of Service ("Terms") set out the rules that apply when you visit or use the neorealm website, mobile platform, product offerings, and customer support services. Your access to our platform or completion of a purchase constitutes your agreement to abide by these Terms.

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1. Acceptance of Terms

When you access or use any service offered by neorealm, you confirm that you have reviewed, comprehended, and consent to be bound by these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you are not permitted to access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders through this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You commit to using our platform solely for lawful, personal, and non-commercial purposes. You may not:
  • Participate in fraudulent behavior or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product information or pricing without authorization;
  • Try to breach site security, data infrastructure, or other users' accounts;
  • Resell neorealm products for commercial profit without obtaining our express written consent.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional details, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake is identified, neorealm may correct the error and alter or cancel any impacted orders prior to shipment, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with serious allergies should carefully examine the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted on our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before your order is shipped.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@neorealm.quest within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on neorealm's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to neorealm and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing any of this material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, neorealm will not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law rules. Before pursuing any formal action, you agree to first bring any dispute or claim connected to these Terms or your purchase to neorealm's support team so that we may attempt an informal resolution.

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9. Changes to These Terms

neorealm may revise or update these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after any update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: neorealm
• Customer Support Email: support@neorealm.quest
• Customer Support Phone: 14243351671
• Physical Business Address: 501 S SPRING ST APT 761, LOS ANGELES, CA 90013, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST